privacy online policy


This website is operated by Scott Charles Docherty, founder of Mediation In Your Pocket (hereinafter “Scott”). Scott is committed to protecting and respecting your privacy and complying with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act 1998) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations 2003). Scott is a Data Controller in terms of GDPR. This statement sets out my privacy policy and explains what I do with the personal information that I collect from my users. Please read the following to understand my views and practices regarding personal information. If you have any questions or concerns regarding this statement you should contact me using the details given at the end of this statement.

Please note that this policy applies only to the Mediation In Your Pocket website (“the website”) and not to the websites of other organisations to which I may provide links. I am not responsible for the privacy policies or practices of such third party sites and you should make your own inquiries in respect of them.

This policy should be read in conjunction with the website terms and conditions.

what information may be collected?

I collect personal information from you when you access the website, when you contact me to request information on services I offer, when you submit your information to me via one of the forms on my site (for example via pocketmediationintake) and for auditing usage of the site. Your details will also be entered into my database for general administration purposes, or to help me mediate with you, or to help your chosen mediator to mediate with you. The information I may collect will comprise some or all of the following: your name, address, telephone numbers, e-mail address, IP number and post code, and any information you have submitted to me voluntarily (for example including the details of your dispute and the person or persons with whom you’re in conflict). If you do not wish me to collect your personal data please do not provide it.

I may in some cases collect information about you that may not be personal data. For example the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of a website from which you are linked to my website.

For users who register on my website, I also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For media, if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

how is the information used?

I will use the information I collect to track and monitor the usage of my website and help me understand the patterns of site visitors. This will help me operate the site more effectively, identify what sort of information is of interest to my users and assist me in business processes such as accounting, marketing and record keeping. And as above, I will also use it to provide to you the mediation and conflict resolution services you have requested or purchased.

will my personal information be provided to third parties?

  • I may share your personal information with third parties but only in the strictly limited circumstances set out below.
  • I may supply your personal information to third parties (such as my internet service providers) who help us administer my website. These third parties must at all times provide the same levels of security for your personal information as I do and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on my specific instructions.
  • I may also supply your personal information to government bodies and law enforcement agencies but only: if I am required to do so by the requirements of any applicable law; in my reasonable opinion, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of myself and the public.
  • Specifically in relation to pocketmediationintake, the information which you submit via this site will be shared only with the mediator you have instructed. I will not be held liable for any subsequent misuse of that information by the said mediator. On request, for example once you’re mediation has been arranged or concluded, I will delete any data which you have submitted, and in any event will periodically delete that data following a significant period at my discretion.

will i be sent information that i did not ask for?

To keep you informed about my services and events, I may occasionally contact you by email or post. If you wish not to receive such communications please contact me at the address below or use the links provided at the foot of my email communications.

what security will exist?

I am committed to protecting the privacy of your personal data. I use appropriate standards of technology and operational security to protect personal information including a Secure Server and network firewall connection. Operationally, access to personal information is restricted to myself, and I am under a duty to maintain the confidentiality and security of such information.

internet and data storage

The Internet is inherently insecure. Personal Data submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of Personal Data using the Internet is at your own risk. I will take reasonable and appropriate technical measures to ensure that your Personal Data is stored in a secure manner. However, I shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of my website is at your own risk.

use of cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, I will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

WP Courseware, which I use for online courses like pocketconflictcoach, uses cookies to track shopping cart sessions. These cookies expire within 48 hours. Your site may use additional cookies so be sure to research what other cookies your site might be utilizing.

products data

While you visit the products on my site, I will track:

  • Products you’ve viewed: I will use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: I will use this for purposes like estimating taxes and shipping
  • Shipping address: I may ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

I’ll also use cookies to keep track of cart contents while you’re browsing my site.

When you purchase from me, I will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. I and they will use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for my store
  • Comply with any legal obligations I have, such as calculating taxes
  • Improve my store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

I generally store information about you for as long as I need the information for the purposes for which I collect and use it and I am not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

For my online courses like pocketconflictcoach and how to mediate online, I use WP Courseware which is GDPR compliant, and in which users can request a copy of their data or can request to have their data anonymized through the core WordPress GDPR tools. WP Courseware only collects first name, last name, e-mail address, and mailing address when a purchase is made. If a course is offered for free, then the users registration information is only stored in the WordPress users table. WP Courseware does not collect any credit card data whatsoever. Data collected from an order is used to process transactions, and enroll users into courses. Also data collected like name and email address is used to send out email notifications for purchases or course notifications.

If you upload images to the website, for example in relation to the purchase of pocketmediationintake, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Finally, I accept payments for products through Stripe and PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Here’s more information about Stripe’s privacy policy for WooCommerce sites, and also PayPal’s privacy policy for WooCommerce sites.

measuring website usage (google analytics)

I use Google Analytics software to collect information about how you use this website. I do this to help make sure the site is meeting the needs of its users and to help me make improvements.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

I don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. I don’t allow Google to use or share my analytics data.

Google Analytics sets the following cookies in accordance with Google’s privacy policy:-

universal analytics

Name  | Purpose | Expires
_ga | This helps me count how many people visit the site by tracking if you’ve visited before | 2 years
_gid | This helps me count how many people visit the site by tracking if you’ve visited before | 24 hours
_gat | Used to manage the rate at which page view requests are made | 10 minutes

google analytics

Name | Purpose | Expires
_utma | Like _ga, this lets me know if you’ve visited before, so I can count how many of my visitors are new to the site or to a certain page | 2 years
_utmb | This works with _utmc to calculate the average length of time you spend on the site | 30 minutes
_utmc | This works with _utmb to calculate when you close your browser  | When you close your browser
_utmz | This tells me how you reached the site (for example from another website or a search engine) | 6 months

downloads & media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

social media usage

While I may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. I will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with me on social media.

There may be instances where my website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the Resources section below.

transmission of data overseas

I will not transfer your Personal Data to a country outside the European Economic Area without your prior consent and without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country.

how can i access my personal information?

You have certain rights as a Data Subject under GDPR to request details and in certain circumstances a copy of the personal data which I hold about you. If you would like a copy, please write to me at the address below and mark your envelope “Personal information request”. Should you discover any inaccuracies in such personal data, please notify me as soon as possible at the same address. I will then correct my records and notify any third parties to whom such personal data may have been supplied.

what about changes to the privacy policy?

I reserve the right to modify or amend this privacy policy at any time and for any reason.

contact address

If you have any queries in relation to the above please do not hesitate to contact:-

Scott C. Docherty
McArthur Stanton
40 High Street, Dumbarton, UK, G82 1LL
contact me via our secure online form

resources & further information